This video provides an introduction to the helpdesk tab in Work AI and explains how to manage tickets within this feature. Upon opening the helpdesk tab, an overview of the ticket system is displayed, showing details such as ticket ID, email, creator, subject, category, status, and creation date. To create a new ticket, users can click on the “create” option and then proceed to assign it to a group email, specify the category, status, subject, attach any necessary files, provide a description, and submit the ticket. This process allows for the creation and management of tickets within the helpdesk system.